Order Tracking
How to track your CrowCrowCrow order
Your order is tracked end-to-end — from sourcing in the US, through international air freight and customs clearance, to last-mile delivery at your door. Live tracking goes active on ExpressBox ~48 hours after dispatch. For status updates and assistance, WhatsApp us at +91 63911 11661.
How to track your order
Live tracking happens with ExpressBox (expressbox.in), our logistics partner. There is no order-lookup form on this page. For the current stage, tracking link, or any other help, WhatsApp us at +91 63911 11661 with your order ID from the confirmation email.
- 1
WhatsApp us with your order ID
Your confirmation email has the order number. Message us on WhatsApp at +91 63911 11661 for delivery status, tracking, or any other assistance — we reply there.
- 2
Track live on ExpressBox (~48 hours after dispatch)
Once a courier is assigned we share the ExpressBox link on WhatsApp. Tracking on ExpressBox goes live approximately 48 hours after the package leaves the US warehouse — the first scan takes a little time to propagate.
- 3
WhatsApp us your order ID if you need help
Have your order ID ready — it follows the format ORD-2026-0360 and is in your confirmation email. WhatsApp us at +91 63911 11661 and we will check the status for you.
Need help tracking your order?
WhatsApp us at +91 63911 11661 with your order ID (in your confirmation email) and we will look it up for you. Tracking goes live on ExpressBox approximately 48 hours after dispatch.
What each status actually means
Your order moves through 7 stages from the moment payment is confirmed to delivery at your door. Here is what each status means when you see it on ExpressBox or in our notifications.
| # | Status | What it means |
|---|---|---|
| 1 | Order received | Payment received — we're initiating your order and sourcing it from our USA vendor. |
| 2 | Processing | Sourced from authorized US retailer or brand partner, queued at our forwarding partner. |
| 3 | Dispatched | Package has left the US warehouse. Tracking becomes live within 48 hours. |
| 4 | In transit | Air-freighted to India. Updates may be sparse during international transit — this is normal. |
| 5 | Customs clearance | We handle customs for you. Duties pre-paid. No action needed from you. |
| 6 | Out for delivery | Last-mile partner has it on the delivery vehicle. Usually delivered the same day. |
| 7 | Delivered | Package handed over. We hope you enjoy it — WhatsApp us any time if you need anything. |
Tracking shows 'Customs Clearance'? No action needed.
We clear customs for you with all duties pre-paid. You will never receive a customs bill or be asked to fill in forms. Just wait for the next status update.
When each stage happens
The stages your order moves through, in order.
| Stage | What happens |
|---|---|
| Stage 1 | Processing & dispatch from US warehouse |
| Stage 2 | International air freight to India. |
| Stage 3 | Customs clearance — handled by us, no action needed |
| Stage 4 | Last-mile delivery. Metros typically faster; tier-2/3 a few extra days. |
Delivery is approx. 11–17 days. All times are estimates and may vary.
Delivery dates are estimates
Not delivered within 90 days of ordering? Full refund. For an update on your shipment, message us on WhatsApp at +91 63911 11661 with your order ID.
Need help with your order?
WhatsApp is usually the fastest channel during business hours (Mon–Sat, 10 AM–6 PM IST). Have your order ID ready in the format ORD-2026-0360 — it is in your confirmation email and SMS.
WhatsApp us at +91 63911 11661
Open WhatsApp chat — have your order ID (ORD-2026-0360) ready. You can also reach us via the contact form or browse frequently asked questions.
Common tracking questions
Tracking on ExpressBox becomes live ~48 hours after dispatch. WhatsApp us at +91 63911 11661 with your order ID and we will share the latest status and tracking link.
During international transit, scans can be sparse — that is normal for cross-border air freight. If there is no movement for 10+ days, WhatsApp us with your order ID and we will investigate.
No action needed from you. Customs is cleared with all duties pre-paid. Just wait for the next status update.
Occasionally Indian customs requests buyer KYC for specific high-value or restricted-category shipments. If this happens, our team will WhatsApp you and ask for a soft copy of one ID document — Aadhaar, PAN, or Passport. We then share it with the authorities and clearance proceeds. This is uncommon and resolves quickly.
First, check with neighbours, family at home, and building security — couriers sometimes hand off if you are not in. Look for a delivery slip. If still missing, tell us on WhatsApp within 48 hours of the 'Delivered' status with your order ID; we raise it with the courier and keep you updated.
Address changes after dispatch are not possible. Please check the delivery address carefully at checkout, before you pay.
Place your next order knowing exactly where it is at every step.
Live tracking on ExpressBox, WhatsApp updates when you message us. Customs cleared by us — no action needed from you.