Help
Frequently asked questions
Common buyer questions across orders, shipping, payments, returns, authenticity, and account. If your question isn't answered, WhatsApp us — we usually reply quickly.
Orders & shopping
Browse the catalog, add to cart, and check out. The price you see is all-inclusive — customs duty, IGST, and shipping are already included. You'll receive an order confirmation email within minutes. For delivery status or assistance, WhatsApp us at +91 63911 11661.
Yes. WhatsApp us at +91 6391111661 with the product name and brand, and we'll confirm availability, the all-in landed price, and lead time within a few hours.
Once you pay, we start buying your item in the USA just for you — that's why a paid order can't be cancelled. Unpaid orders can simply be left as they are. If anything is wrong when it arrives, the 14-Day Smile Guarantee has you covered.
Shipping & delivery
Delivery is estimated at 11–17 days anywhere in India — each product page shows the exact delivery estimate for your item and PIN code. Tier-2 / tier-3 cities may take a few extra days for last-mile delivery.
Yes — every PIN code in India. We have regional hubs in Mumbai (Thane), Delhi, Bangalore, and Kolkata, with trusted last-mile partners covering the rest of the country.
No. Customs duty, IGST, and import handling are all included in the price you see at checkout. You will not be asked to pay any customs or import charges at delivery.
Order tracking
Go to the order tracking page and enter your order ID and the email/phone you used at checkout. Live tracking on ExpressBox (expressbox.in) becomes available ~48 hours after dispatch.
No. We clear customs with all duties pre-paid. Just wait for the next update — typically 1–3 days.
Refunds
WhatsApp us within 14 days of delivery with your order ID and 2–3 photos. We arrange the pickup; refund or replacement after inspection, with original packaging intact. Refunds take 5–7 business days after inspection. For damage in transit or a missing item, please check the outer box before accepting it, point out a torn or open box to the delivery person, and send photos of the outer box with the shipping label, the damage and the product within 48 hours of delivery — the courier accepts a claim only if the outer box arrived damaged and we hear within 48 hours.
Full refund if your order is not delivered within 90 days of ordering. A wrong address given by you isn't covered.
Payments
UPI (GPay, PhonePe, Paytm, BHIM, etc.), Visa/Mastercard/RuPay/Amex credit and debit cards, all major Indian banks via Net Banking, Paytm/PhonePe/Amazon Pay wallets, and EMI on select cards (3–12 months, ₹3,000+). We also accept Cash on Delivery — choose COD at checkout.
Yes. PCI-DSS certified gateway, 256-bit SSL encryption, 3D Secure (OTP) on every card transaction. Card details are never stored on our servers.
Products & authenticity
Yes. Every product is sourced directly from authorized US retailers and authorized brand partners — Amazon US, Walmart, Costco, Target, Home Depot, and similar — and ships with its original brand packaging and seals intact. Full refund if inspection verifies a product is not genuine.
Depends on the brand. Apple AppleCare+ is global. Some brands (Bose, certain camera brands) only honor warranty in the country of purchase. WhatsApp us before ordering high-warranty-value items if you want a brand-specific check.
Account
Yes — an account is needed so you can track orders, save addresses for repeat purchases, and see your refunds.
Email connect@crowcrowcrow.com from your registered email with subject “Delete my account”. We action this within 7 working days, retaining only legally-required transaction records.
Shop with confidence.
14-Day Smile Guarantee, real humans on WhatsApp, customs handled end-to-end.