Contact
Get in touch with CrowCrowCrow
WhatsApp is the fastest way to reach us — our assistant replies instantly, any hour, and a teammate takes over whenever you need one. For longer queries use the contact form or email. We cover every PIN code in India, Mon–Sat 10 AM – 6 PM IST.
Contact channels
Three ways to reach us. WhatsApp is fastest for anything time-sensitive; the form and email are better for issues that need documentation or attachments.
WhatsApp · Fastest
+91 63911 11661 — Order updates, product questions, urgent issues. Mon–Sat 10 AM – 6 PM IST.
Email
connect@crowcrowcrow.com — Refund requests, formal complaints, business inquiries. We usually reply within a business day.
Contact form
Fill the form in the next section with your order ID and concern. We usually reply within a business day.
Send us a message
Fill in your name, contact, order ID (if relevant), topic, and message. We usually reply within a business day. For urgent issues WhatsApp is faster.
Route your query to the right team
Mentioning the right topic in your first message gets you a faster, more useful reply — it routes straight to the person who can actually fix it.
Order & delivery
WhatsApp or the contact form. Mention your order ID (format
ORD-2026-0360) for instant lookup.Refund or damaged item
Contact form with photos of the package and product. Subject: “Refund request”.
KYC or customs query
Email or contact form. Subject: “KYC / Customs”. We respond with the exact docs needed.
Product question
WhatsApp. Send the product link or photo — we confirm authenticity, sourcing, and lead time.
Bulk / B2B inquiry
Contact form — select “Business / B2B inquiry”. Tell us your category, expected volume, and timeline.
Media / press
Email connect@crowcrowcrow.com with subject “Press inquiry — [publication]”.
Include photos for faster resolution.
For damaged items or incorrect orders, attaching photos of the package and product in your first message lets us start the pickup and inspection faster.
Most questions are answered on these pages
Check here before reaching out — these pages cover the most common queries in full detail.
- Track your orderLive status from US to your doorstep.
- Shipping & deliveryHow long it takes, what’s tracked.
- Refund policy14-day Smile Guarantee — what’s covered.
- Customs & dutiesAll-inclusive pricing — what’s included.
- Size guideUS ↔ India clothing & shoe sizes.
- Authenticity guaranteeSourced from US retail sourcing, backed by our refund policy.
Office & warehouses
Registered office
Color Papers India Private Limited
2nd Floor, Flat No. 2A, Vrindavan Building
MIDC Road, Opp. Saraswati Tower
Mira Road East, Mira Bhayandar, Thane, Maharashtra 401107, India
Regional delivery hubs
We dispatch from four hubs across India so last-mile delivery reaches every PIN code. Each hub handles regional sorting and quality checks before handover to last-mile partners.
| Hub | Region |
|---|---|
| Mumbai (Thane) | Western India |
| Delhi | Northern India |
| Bangalore | Southern India |
| Kolkata | Eastern India |
Common contact questions
WhatsApp is usually quickest during business hours (Mon–Sat 10 AM – 6 PM IST). Email and contact form: we usually reply within a business day.
Include: your order ID (format ORD-2026-0360), the issue in one line, and any photos or screenshots. This lets us fix it on the first reply.
Reply on the same WhatsApp thread or email and we’ll keep working on it until it’s sorted.
We’re WhatsApp-first. Voice calls aren’t standard support — they make documentation harder for both sides. WhatsApp lets us share photos, links, and documented references in real time.
Use the contact form and select “Business / B2B inquiry”, or see our Wholesale & B2B page. Tell us your category, expected volume, and timeline — we usually reply within a business day.
Have a question? We usually reply within a business day.
Our assistant answers every message straight away, and hands you to a teammate whenever a person is needed. Drop us a message using the form above or reach us on WhatsApp for anything urgent.