Order Cancellation
Order Cancellation Policy
An unpaid order can be cancelled from your dashboard at any time. Paying confirms the order — in full, or the online payment on a COD order — and sends us to buy your item new in the USA. Paid orders can't be cancelled.
When an order can be cancelled
There is a single test, and it is not about how long ago you ordered: has the order been paid for?
An order becomes confirmed the moment payment succeeds. Before that it is only an intention — you may have left checkout, or a payment may have failed or timed out. Nothing has been sourced for you, so you can cancel it yourself from your dashboard and no money changes hands.
Your payment is what sends us to buy your item in the USA just for you — so a paid order can't be cancelled. If anything is wrong when it arrives, the 14-Day Smile Guarantee has you covered.
COD works the same way. The amount paid online at checkout confirms a COD order and starts the sourcing, exactly as paying in full does. A balance still due on delivery does not keep the order cancellable.
| Your order | Can you cancel? | What is happening |
|---|---|---|
| Unpaid / payment incomplete | Yes ✓ | Not yet confirmed. Cancel from your dashboard — nothing was charged. |
| Paid | No ✗ | We buy your item in the USA for you — the order is final. |
| COD — online payment made | Same rule | Confirmed by the online payment at checkout; the balance is due on delivery. |
| In transit to India | No ✗ | On an India-bound shipment, cleared and shipped in your name. |
| In customs clearance | No ✗ | Duties and taxes are being paid on your behalf. |
| Out for delivery | No ✗ | Refusing the parcel does not cancel the order or produce a refund. |
| Delivered | No ✗ | The 14-Day Smile Guarantee covers damage, defect or wrong item. |
Why a paid order is final
Most Indian sellers hold stock in a local warehouse. A cancellation there costs them almost nothing — the item goes back on the shelf and sells to the next buyer.
We do not work that way, deliberately. We hold no shelf stock. When your payment confirms an order, we buy that exact product new, from the USA, for you — then it is flown to India, cleared through customs with duties and taxes paid, and delivered to your door.
That is what keeps every item genuinely fresh and authentic rather than something that has sat in a warehouse for a year. It is also why the order cannot be unwound: by the time you might change your mind, a product has been bought in your name and is already crossing a border.
Check your cart before you pay
Since payment is the point of no return, the moment to make changes is at checkout — quantity, variant, size and delivery address. Everything you need is on the product page before you pay.
How to cancel an unpaid order
Cancellation is self-service, through your account dashboard. There is no form to fill in and no need to contact support.
- 1
Log in to your account
Go to crowcrowcrow.com and sign in with the email address used to place the order.
- 2
Open Account Dashboard → My Orders
Navigate to the "My Orders" section from your account menu.
- 3
Open the order
Select the order you want to cancel.
- 4
Click "Cancel Order"
This button is shown only on unpaid orders. If it is not there, your payment succeeded and the order is confirmed.
- 5
Confirm
A confirmation screen appears. Confirm, and the cancellation is applied immediately.
- 6
Done
The order shows as "Cancelled" in your history. No charge was made, so no refund is required.
If you have already paid
At that point the order is final. We want to be straight with you about what that means, rather than leave you to discover it at the door:
- 1
Refusing delivery does not cancel the order
If you decline the parcel it comes back to us, but no refund is issued. This item was bought new in the USA for you specifically, flown in and cleared through Indian customs in your name — it is not stock we can put back on a shelf and sell to someone else. Please accept the delivery.
- 2
Damage, defect or wrong item: raise a claim
Accept the parcel and report it within 14 days of delivery under the 14-Day Smile Guarantee. We arrange the pickup; refund or replacement after inspection. Changing your mind is not a covered reason.
- 3
Still unsure? Talk to us
If you are worried about a delay or something about the order does not look right, message us before it arrives. Most cancellation requests turn out to be a question we can actually answer.
Change of mind is not a return reason
Our guarantee covers damage, defect, wrong item and non-delivery. It does not cover changing your mind — so please order deliberately, because paying confirms the purchase.
Cancellations we initiate
In a few situations we cancel an order ourselves.
Prohibited products
If a product turns out to be one that cannot legally be shipped to your location under import restrictions, airline rules or customs prohibitions, we cancel the order, remove the product from our catalogue, tell you as soon as we know and issue a full refund, which reaches you in 5–7 business days.
Fraud prevention
Orders showing suspicious payment patterns may be cancelled — for example multiple orders with different cards to one address, mismatched billing details, or high-value orders carrying risk flags. If you believe your order was cancelled in error, contact us so we can verify your identity, and you are welcome to reorder.
Payment never completed
If payment fails or is never completed, the unpaid order is closed automatically and an email is sent. Nothing was charged, so no refund is needed. Common causes are insufficient funds, a card declined or blocked by your bank, an expired card, or incorrect payment details. You can reorder once the payment issue is resolved.
Refunds
Cancelling an unpaid order involves no refund, because no money was taken.
Refunds arise in the cases above — an order we cancel or an approved claim under the 14-Day Smile Guarantee. When one is due, it goes back to your original payment method only — the same card, UPI handle or wallet used at checkout, in the original currency. We cannot refund to a different account.
| Stage | Timeline |
|---|---|
| Refunds we initiate (card, UPI, net banking, wallet) | Reach you in 5–7 business days |
After cancellation — what happens next
- The order shows as "Cancelled" in your account dashboard
- A confirmation email is sent to your registered address
- The order stays in your history for reference
- There is no penalty and no effect on your account — you can order again immediately
Trouble with the dashboard itself
If the cancellation button is failing on an unpaid order — a technical fault, rather than the order simply being confirmed — email connect@crowcrowcrow.com with the subject "Dashboard Cancellation Technical Issue", your order number and a screenshot. We can help with a technical problem, but we cannot cancel a confirmed order on your behalf.
Frequently asked questions
No. Paying confirms the order and we buy the item new in the USA for you, so a paid order is final.
Only while it is unpaid. Cancel it yourself from your dashboard; nothing was charged, so there is nothing to refund.
No. The amount paid online at checkout confirms a COD order and starts us sourcing your item, so it is final just like an order paid in full.
The button appears only on unpaid orders. If your payment went through — in full, or the online payment on a COD order — the order is confirmed and can't be cancelled.
Your price is locked once you pay. Prices change with the dollar rate and US stock, so they can go up or down after you order. We don't adjust a placed order for a later price change, on our site or anywhere else.
Now and then a USA vendor runs out of stock after you pay. If we can't buy your item, we cancel the order and refund the full amount you paid to your original payment method. We'll tell you on WhatsApp and email.
Because we do not sell from a warehouse of pre-bought stock. Every order is sourced new from the USA for that specific buyer, then flown in and cleared through Indian customs. A seller holding local inventory can put a cancelled item back on the shelf; we would be left holding a product bought for one person, already in transit across a border.
A paid order is final. Refusing the parcel does not cancel it or produce a refund, because the item was bought new in the USA for you and cleared through customs in your name. The 14-Day Smile Guarantee covers damage, defect, wrong item or non-delivery — not a change of mind.
The parcel comes back to us, but no refund is issued and the order is not cancelled. We source every item new from the USA for the individual buyer, so a refused parcel is not stock we can resell — the cost has already been spent on your behalf. If the item is damaged, defective or wrong, accept the delivery and raise it under the 14-Day Smile Guarantee instead.
No. Cancellation applies to the whole order, and only while it is unpaid.
No. Unpaid orders are cancelled from your dashboard, and paid orders can't be cancelled.
Yes, in three cases: (1) the product turns out to be prohibited from import to your location under customs or airline rules — full refund within 5–7 business days; (2) fraud checks flag the payment; (3) the payment fails or is never completed, in which case the unpaid order is closed automatically and nothing was charged.
The refund goes back to your original payment method. Refunds we initiate reach you in 5–7 business days.
No shelf stock. Every order bought new in the USA, for you.
That is why a confirmed order cannot be cancelled — and why what arrives is genuinely fresh and authentic. Damage, defect, wrong item or non-delivery is covered by the 14-Day Smile Guarantee.