Buyer Protection
Shop with complete peace of mind.
Five layers of protection cover every order — authenticity, payment, delivery, quality, and privacy. Damage, defect, wrong item, or non-delivery is covered by our 14-Day Smile Guarantee.
Five layers of protection on every order
Buying an imported product from the US comes with legitimate questions — is it authentic? Will it actually arrive? What happens if something goes wrong? Our buyer protection covers every one of those risks across five distinct layers.
Authenticity protection
Every product sourced from authorized US retailers and authorized brand partners with original brand packaging and seals intact. Full refund if inspection verifies a product is not genuine.
Payment protection
PCI-DSS certified gateway, 256-bit SSL encryption, 3D Secure on every card transaction. Card details are never stored on our servers.
Delivery protection
Tracked end-to-end, customs cleared by us. Delivery dates are estimates. Full refund if not delivered within 90 days of ordering.
Quality protection
14-Day Smile Guarantee — refund or replacement, after inspection, for damage, defect, or wrong item.
Privacy protection
Personal data encrypted in transit and at rest. Never sold or shared with third-party marketers. Right to delete on request.
Real-person support
Every WhatsApp message is answered straight away by our assistant, with a teammate taking over whenever you need one. Emails are read by a person. Replies usually within a few hours during business hours.
Delivery dates are estimates.
For an update, message us on WhatsApp. Not delivered within 90 days of ordering? Full refund.
Three steps. No paperwork.
Filing a claim is simple. You have 14 days from the date of delivery to raise an issue.
- 1
WhatsApp us
Within 14 days of delivery: +91 63911 11661
- 2
Send order ID + photos
Order ID format ORD-2026-0360, plus 2–3 clear photos showing the issue.
- 3
Pickup, inspection, refund
We arrange the pickup (free for orders of 1-2 pieces). Approved refunds go to your original payment method within 5–7 business days after inspection.
Need help with an existing order?
You can track your order at crowcrowcrow.com/page/order-tracking or reach our support team on WhatsApp. For general questions, visit our FAQ page or the contact page.
A few situations that aren't covered
Our protection covers genuine issues with the product or the delivery. The following situations fall outside our buyer protection:
Buyer's-remorse returns
"I changed my mind" returns aren't covered. We operate on a backorder/import model where each item is sourced specifically for you — we cannot accept returns for reasons unrelated to product quality or delivery failure.
Damage from misuse
Damage caused after delivery from misuse, accidents, or modifications isn't covered by buyer protection.
Custom or personalized items
Items personalized for you — engraving, custom sizing — aren't refundable unless defective or not genuine.
Voltage damage on US appliances
Most US appliances are rated 110V. Damage from connecting them to India's 230V supply isn't covered. Please check voltage compatibility before ordering. Our import guide has more detail on US appliance compatibility.
Check voltage before ordering US appliances.
US appliances typically operate on 110V / 60 Hz. India's supply is 230V / 50 Hz. Using an incompatible appliance without a voltage converter can permanently damage it — and that damage is not covered. Always confirm specifications on the product page or ask us before ordering.
Frequently asked questions
Five layers: authenticity (products from authorized US retailers and authorized brand partners), payment (PCI-DSS, 256-bit SSL, 3D Secure), delivery (full refund if not delivered within 90 days of ordering), quality (14-Day Smile Guarantee — refund or replacement, after inspection, for damage, defect, or wrong item), and privacy (data never sold or shared).
WhatsApp us at +91 63911 11661 within 14 days of delivery. Share your order ID (format: ORD-2026-0360) and 2–3 clear photos showing the issue. We arrange the pickup (free for orders of 1-2 pieces). Approved refunds go to your original payment method within 5–7 business days after inspection.
Damage, a defect, a wrong item, or non-delivery, reported within 14 days of delivery. We arrange the pickup (free for orders of 1-2 pieces); refund or replacement after inspection, with original packaging intact. For damage in transit: please check the outer box before accepting it, point out a torn or open box to the delivery person, and send us photos of the outer box with the shipping label, the damage and the product within 48 hours — the courier accepts a transit claim only if the outer box arrived damaged and we hear within 48 hours.
Yes. Every product is purchased from an authorized US retailer or authorized brand partner — Amazon US, Walmart, Costco, Target, Best Buy, and similar — and ships with its original brand packaging and seals intact. Full refund if inspection verifies a product is not genuine.
Buyer's-remorse returns ('I changed my mind') are not covered — we operate on a backorder/import model where each item is sourced specifically for you. Damage caused by misuse or accidents after delivery is not covered. Items personalized for you (engraving, custom sizing) are not refundable unless defective or not genuine. Damage from connecting US 110V appliances to Indian 230V supply is not covered — please check voltage compatibility before ordering.
Delivery dates are estimates. WhatsApp +91 63911 11661 with your order ID for an update. If it is not delivered within 90 days of ordering, you get a full refund.
We use a PCI-DSS certified payment gateway with 256-bit SSL encryption and 3D Secure authentication on every card transaction. Your card details are never stored on our servers.
You can track your order at crowcrowcrow.com/page/order-tracking or contact us on WhatsApp at +91 63911 11661.
Every order covered — 5 layers of protection from the moment you buy.
Authenticity, payment, delivery, quality, privacy. Damage, defect, wrong item, or non-delivery: refund after inspection.